This privacy statement discloses the privacy practices for www.ponsonbyhealth.co.nz

At Ponsonby Health Shop we want to demonstrate our commitment to your privacy.  We believe that promoting and strictly adhering to fair information practices build customers' trust and confidence in the Internet and helps to secure our future online.

This privacy policy discloses the following information:  

• What personally identifiable information of yours is collected from you through the web site
• How the information is used
• With whom the information may be shared
• What choices are available to you regarding collection, use and distribution of the information
• The kind of security procedures that are in place to protect the loss, misuse or alteration of information under Ponsonby Health Shop control
• How you can correct any inaccuracies in the information.

Your confidence that we abide by our privacy policy is very important to us.

 Information Collection and Use

Ponsonby Health Shop is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.  Ponsonby Health Shop collects information from our customers at several different points on our website.

Ordering

We request information from the customer on our order form. Here a customer must provide contact information (like name and address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the customer.  

Sharing

Ponsonby Health Shop uses a courier company to deliver orders.  Our courier company does not retain, share, store or use personally identifiable information for any secondary purposes.

Ponsonby Health Shop uses a bank to process credit cards for customer orders.  Our bank does not retain, share, store or use personally identifiable information for any secondary purposes.

Links

This web site may contain links to other sites.  Please be aware that we, Ponsonby Health Shop, are not responsible for the privacy practices of such other sites. We encourage our customers to be aware of when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.
This privacy statement applies solely to information collected by this Web site.

Security

This website takes every precaution to protect our customers' information. When customers submit sensitive information via the website, your information is protected both online and off-line.

When our registration/order form asks customers to enter sensitive information (such as credit card number), that information is encrypted and is protected with SSL encryption software.
While on a secure page, such as our checkout, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer normally becomes locked. For more information visit our security information page.

Special Offers

Existing customers may occasionally receive information on products, services, special deals, or a newsletter.  Out of respect for the privacy of our customers we present the option to not receive these types of communications.  Please see our choice and opt-out below.

Correction/Updating Personal Information

If your personally identifiable information changes (such as your postcode), or if you wish to be removed from our database, you can correct, update or remove your personal data by sending an email to ponsonbyhealth@paradise.net.nz

Choice/Opt-out

Our customers are given the opportunity to ‘opt-out' of having their information used for purposes not directly related to filling their order at the point where we ask for the information.  Our order form has an ‘opt-out' mechanism so customers who buy a product from us, but don't want any marketing material, can keep their email address off of our lists.

Customers who no longer wish to receive newsletters or promotional materials from us may opt-out of receiving these communications by emailing us at ponsonbyhealth@paradise.net.nz  

Notification of Changes

If we decide to change our privacy policy, we will post those changes on this page so our customers are always aware of what information we collect, how we use it, and under which circumstances, if any, we disclose it.  If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify customers by way of an email.  Customers will have a choice as to whether or not we use their information in this different manner.  We will use information in accordance with the privacy policy under which the information was collected.

Ponsonby Health Shop Security Information

Good security is a fundamental part of doing business on the internet.  It is essential for both the peace of mind of our customers, and to protect us from events that could end our business.

SSL Protection

When you go to the Ponsonby Health Shop checkout, every communication between your browser and our secure server is done through SSL (secure socket layer) encryption.
This means that anyone that manages to spy on those communications is unable to decypher them.

All credit card information collected by us is encrypted in our database, This information can be deleted upon request.